Shipping policy

Processing Time:

At Adimask, we take pride in serving customers from various countries worldwide. Since shipping involves multiple variables, including your location, product, and more, the processing time may vary. When placing an order, you'll find the estimated delivery time displayed during checkout. However, it's important to note that this estimate is subject to change. While we make every effort to meet these timelines, shipping to different regions and circumstances beyond our control can sometimes result in longer delivery periods. Rest assured, our team is committed to ensuring the swift processing of your order. We appreciate your understanding that delivery times may vary, and we strive to provide you with the best possible service.

Shipping Fees:

Shipping fees are calculated based on the destination, weight, and dimensions of your order. You will see the shipping cost during the checkout process before confirming your purchase.

Customs and Duties:

For international orders, please be aware that customs and import duties may apply upon arrival in your country. These fees are the responsibility of the customer and are not included in the shipping fees charged by Adimask. We recommend checking with your local customs office for specific details regarding these charges.

Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.

Shipping Delays:

While we make every effort to ensure timely delivery, we cannot control unforeseen circumstances such as weather conditions, customs delays, or carrier issues that may cause shipping delays. If your order is significantly delayed, please contact our customer support team for assistance.

Lost or Stolen Packages:

Adimask is not responsible for lost or stolen packages. If your tracking information indicates that your order was delivered but you have not received it, please contact the shipping carrier and your local authorities to report the issue. We will assist you to the best of our ability in resolving such cases.

Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect shipping address provided by you, refusal of delivery, or any other shipping-related issue, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Contact Us:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at We are here to assist you and ensure a smooth shopping experience.